Frequently Asked Questions (FAQ)

 

Can we create a SilentFundRaising.com auction separate from our Live events?

Absolutely, a SilentFundRaising.com auction is designed to operate as a separate fundraising activity. In addition, many organizations have donated items left over from past events or items that didn't fit into their event's theme.

Can we continue to accept bids for our SilentFundRaising.com auction during our Live event?

Yes, you can cut-off your on-line auction a few hours before your Live event starts and print Bid Sheets to use to continue the bidding. Each Bid sheet includes the name of the item, a photo and description and the high bidder's name and bid.

Can we cutoff our SilentFundRaising.com auction and announce the winning bids at our Live event?

Yes, you can close the on-line auction and print out the Winning Bids report.

Does our organization need to have a web site in order to use SilentFundRaising.com?

No, you can promote your auction using the unique sub-domain URL we create in Email, direct mail, or in other marketing and advertising promotions.

Can we add new auction items while our SilentFundRaising.com auction is running?

Absolutely, that's a great way to get bidders to return to your auction to see what's new.

If we select the 7-day auction plan, how soon can we begin adding our content and using the administrative features on SilentFundRaising.com?

As soon as you register your organization and pay for your auction you will be able to login and have full access to all the Administrative features so that you can get started.

How many auctions can we run on SilentFundRaising.com?

An organization can run as many on-line auctions as they wish. Each auction is given a unique sub-domain name like yourname.silentfundraising.com

Our organization has several chapters, how can we keep our auctions separated?

Each auction is given a unique sub-domain name like yourname.silentfunsraising.com So if you have chapters in several states you might choose to name them
     ourorg-ca.silentfundraising.com
     ourorg-or.silentfundraising.com
     ourorg-wa.silentfundraising.com

How do we restrict bidder participation in our SilentFundRaising.com auction to only our members?

When you create your Auction you can set Restrictions to accept Bidders by invitation only and then enter a Bidder Invitation Code that you can send to the bidders you want to participate in your private auction.

If a Donor submits an item is it automatically added to our auction catalog?

No, donor submitted auction items require the Auction administrator to review and approve them before they are displayed in the catalog.

How do we keep track of our SilentFundRaising.com auction's performance while the auction is running?

There is a report available in the Administrative section of SilentFundRaising.com in the Reports tab titled Auction Items. This report includes a running valuation of the Top Bid for each item in your auction catalog along with other information about each item's fair market value, and the number of bids received.

Does SilentFundRaising.com offer autobidding?

Yes, after a bidder has successfully submitted a bid, a second, Bid Preference screen will appear giving them the option of setting up autobidding. Selecting autobidding means that the system will automatically submit a new bid on behalf of the bidder whenever another bidder outbids the current bid. Each time someone ups the bid the system will again submit a new bid on behalf of the bidder until the maximum bid amount has been reached. Click to see screenshot.

Does SilentFundRaising.com offer outbid Email notifications?

Yes, after a bidder has successfully submitted a bid, a second, Bid Preference screen will appear giving them the option of receiving an Email when they have been outbid. Click to see screenshot.

During the auction, how do bidders keep track of the items they are bidding on?

After a bidder has registered and logged in to their account, they will see a set of menu link in the left column. The link titled "Your Items" will display a report that includes all the items each bidder has bid on. Click to see screenshot.

Is there a Bid History or audit trail for all the bids a bidder has submitted?

Yes, after a bidder has registered and logged in to their account, they will see a set of menu link in the left column. The link titled "Your Bids" will display a report that includes all the bids each bidder has completed. Click to see screenshot.

How do the winning bidders get notified that they have won?

When the auction closes, each winning bidder will receive an automatic Email announcing the item(s) that they have own, including instructions for how to pay for the items and the methods available to receiving the item(s).

How do the winning bidders pay for the item they have won?

When the auction closes, each winning bidder will receive an automatic Email announcing the item(s) that they have own, including instructions for how to pay for the items. Receiving payment for the items bidders have won will vary from organization to organization.

a) If your organization already has a business PayPal account you can create or revise a donation payment form using PayPal's create a button feature. These links will show you PayPal screenshots. The first one enables the entry of the payment amount. Bidders would be instructed to enter the payment amount on the first screen and enter the item numbers and item names on the second screen.

b) If your organization already accepts on-line Donations using a hosted donation service provider like JustGive.com or Networkforgood.com, then their form(s) will enable you to accept the amount due from the winning bidder and will provide a comment or special instructions field where the winner can enter the payment amount, the item numbers and item names. Click to see screenshot.

c) If your organization has a merchant credit card account and a real-time gateway processing account like Authorize.net, we can optionally, work with your web developer to develop an on-line form for winning bidders to use to complete their payments.

d) If your organization has a merchant credit card account and an SSL certificate, but no real-time gateway processing account, we can optionally, work with your web developer to develop an Email form for winning bidders to use to complete their payments.

e) If your organization plans to close out the silent auction at your Live event, then you will have the option to accept cash, checks or credit cards from the winning bidders during your event.

Can the Administrative reports be exported into Excel?

Yes, all the reports include a "SELECT ALL" button. Clicking that button selects all the content in the chosen report. Just click CTRL C to copy the entire report onto the clipboard, then open Excel and click CTRL V to paste the entire report's contents into Excel.

 

Have other questions? We'd be happy to assist you, please send us an Email or call us at: (877) 329-9885.

 


Web Design & Development by SperkaInteractive.com